Shipping policy

Christmas Cut Off

We recommend lodgment in metro locations by the following dates for delivery by Christmas Day:

  • Parcel Post: Monday 21 December 2026
  • Express Post: Wednesday 23 December 2026
  • StarTrack Express: Monday 21 December 2026
  • StarTrack Premium: Wednesday 23 December 2026

Dispatch timeframe

Your order will generally be dispatched from our warehouse within 2-5 business days. Please expect a longer dispatch period during busy sale periods, public holidays, Christmas or pre-sale orders. See "Peak periods and fulfilment times" below.

Your tracking link will be emailed to you on the day of dispatch. Subject to your rights under the Australian Consumer Law, we do not cancel orders or process change-of-mind refunds where an order is dispatched within the timeframes set out in these terms, including the extended timeframes that apply during peak periods. Please allow plenty of time for your orders to arrive.

Peak periods and fulfilment times

During peak periods, order volumes increase significantly and fulfilment times may vary from the timeframes set out above. Peak periods include, but are not limited to, Royal Show and agricultural show seasons, Easter, Christmas, school holidays, public holidays, promotional and sale events, and pre-sale releases.

During these periods:

  • Dispatch may take up to 10 business days from the date of your order, and in some cases longer.
  • All dispatch and delivery timeframes are estimates only and are not guaranteed. 
  • Orders are processed in the order they are received. We are unable to prioritise or expedite individual orders, including those where Express Post or courier delivery has been selected.
  • Stock levels may be limited. All orders are subject to availability, and placing an order or receiving an order confirmation does not guarantee that stock has been allocated to you.

Stock availability

If we are unable to fulfil all or part of your order because an item is out of stock, we will notify you by email and refund the unavailable item(s) in full to your original payment method, including any shipping charges that relate to them.

Delays outside our control

To the extent permitted by law, bertiebeetle.co.au is not liable for any loss, damage, cost or expense arising from a delay in dispatch or delivery caused by events outside our reasonable control. These include carrier delays, supplier shortages, extreme weather, industrial action, public health events and unusually high order volumes.

Your rights if your order is significantly delayed

If your order has not been dispatched within 14 business days of the order date, you may contact us at orders@showbagshop.com.au to cancel it for a full refund, provided it has not already been dispatched.

Shipping costs

Shipping costs are calculated live at checkout and are based on the weight of your order and location. We use Australia Post and Couriers Please. For Express Post or Courier orders, your order won't be dispatched any faster, but the express post or courier service will speed up the actual delivery after dispatch.

Please note that Australia Post's Express Post guarantee is currently suspended. While this is still the fastest shipping option, there is no guarantee that it will arrive the next day. Contact Australia Post for any questions and learn more here: https://auspost.com.au/service-updates/domestic-service-updates/changes-to-express-post-services

For international shipping, we partner with Sendle. These will be sent via Sendle's network and then once the parcel reaches the destination country the parcel will be handed to the national postal service for local delivery.

Domestic shipping timeframes

You will get a confirmation email at the most important stages of your delivery.

Once dispatched, we estimate delivery times of:

  • Sydney, Melbourne and Brisbane: 1-3 business days
  • Adelaide: 2-4 business days
  • Perth, NT & Tasmania: 5-7 business days
  • Regional hubs (eg. Wollongong, Gold Coast and Geelong): 2-4 business days
  • Other regional and remote areas can take longer for delivery.

Please note: Only Australia Post can deliver to PO Boxes or Parcel Lockers.

International timeframes

We use Sendle to deliver to the following countries: New Zealand, Singapore, United States, Canada, Ireland, Spain, Germany, Greece, Sweden, Switzerland, Belgium, Portugal, the Netherlands and France.

  • Zone 1 (NZ): 3-8 business days
  • Zone 2 (The rest): 6-13 business days

Any applicable duty and tax at the destination country are the receiver's responsibility. If unsure, please familiarise yourself with customs requirements and import duty/tax thresholds in your country prior to placing an order.

Please note: beertiebeetle.com.au does not cover import liabilities that may be applied by the government of the destination country. We do not accept any responsibility for customs delays, duties or taxes that may apply in the destination country. Under no circumstances will we accept any orders back due to rejection of customs charges.

Bertiebeetle.com.au is not responsible if customers are not notified by their country's postal authority that items are awaiting payment of customs duties and taxes.

Return to sender

Bertiebeetle.com.au does not take responsibility for uncollected parcels that are returned to sender, or incorrect addresses that are returned to sender. If your tracking states that the parcel has been delivered, please first check with your local post office (either by phone or dropping into the local shop) before contacting us. Alternatively, call Australia Post or the Courier with your tracking number to acquire further information.

Please note, if an order is returned to sender due to the goods not being claimed within the courier's required time frame or an incorrect address being provided, there are two options:

  • We can refund the order minus the original shipping charge and return-to-sender fee
  • We can resend the order; however, the shipping charge will need to be paid again by the customer prior to dispatch

If an order is not delivered within the expected timeframe, we can open an investigation with the relevant carrier to locate the parcel. Please note, we cannot resend/refund the order until the investigation is complete and the parcel is either located or officially classified as lost.

If an 'authority to leave' is requested, we cannot accept responsibility for missing packages.

Incorrect address

If you accidentally provided the wrong address, please email us immediately: orders@showbagshop.com.au

Unfortunately, if your parcel has already been fulfilled and shipped, we can't change the address, and the customer will be responsible for the cost to have the parcel reshipped.

Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be lawfully excluded. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.